Warranty

Standard Limited Warranty

Acezoe provides a 2-year limited warranty for eligible treadmills and walking pads purchased through the Acezoe official website, official Acezoe marketplace stores, or authorized Acezoe retailers.

The standard warranty period begins on the original delivery date. If the delivery date cannot be verified, the original purchase date may be used.

Warranty periods for accessories, replacement parts, and other product categories may be listed separately on the applicable product page or purchase documentation.

Optional Extended Warranty

Eligible customers may register their product through the Acezoe warranty registration website to apply for additional extended warranty coverage.

Product registration is optional and is only required when applying for an extended warranty. Registration does not activate, replace, shorten, or otherwise affect the standard 2-year warranty automatically included with your purchase.

To apply for extended warranty coverage, please provide accurate information, including:

• Customer name and email address
• Order number or valid proof of purchase
• Product model
• Product serial number, if applicable
• Purchase channel
• Purchase or delivery date

Submitting the registration form alone does not guarantee extended warranty approval. The applicable extended warranty period and coverage terms will be stated in your confirmation email.

Share Your Experience

After registration, we may invite you to share your honest experience with your Acezoe product. Genuine customer feedback helps us improve our products and customer service.

All honest feedback—positive, neutral, or negative—is welcome. A positive rating is not required, and your feedback will not affect your standard warranty rights.

What the Warranty Covers

The Acezoe limited warranty covers defects in materials or workmanship that occur during normal residential use within the applicable warranty period.

When a covered defect is confirmed, Acezoe may provide one or more of the following solutions:

• Technical troubleshooting
• Replacement parts
• Repair assistance
• Product replacement
• Refund or another appropriate resolution

Acezoe will determine the appropriate solution based on the product condition, available parts, warranty eligibility, and circumstances of the claim.

For approved warranty claims involving a covered product defect, Acezoe will cover reasonable replacement or return shipping costs where applicable.

How to Request Warranty Service

To request warranty assistance, please contact Acezoe customer support and provide:

• Order number or valid proof of purchase
• Product model
• Product serial number, if available
• A clear description of the issue
• Photos or videos showing the problem
• Any troubleshooting steps already completed

Additional troubleshooting may be required before replacement parts, repair assistance, return instructions, or another resolution can be provided.

Acezoe may verify the purchase channel, order information, product details, delivery date, registration status, and warranty eligibility before approving a warranty claim.

Eligible Purchase Channels

Warranty coverage applies to eligible Acezoe products purchased through:

• The Acezoe official website
• Official Acezoe stores on authorized marketplaces
• Authorized Acezoe retail partners

Products purchased from unauthorized sellers, private resellers, second-hand sellers, liquidation sources, or unverifiable sales channels may not qualify for warranty service.

What Is Not Covered

The limited warranty does not cover damage or problems caused by:

• Misuse, abuse, neglect, or improper operation
• Failure to follow the user manual or maintenance instructions
• Improper assembly, installation, storage, or transportation
• Unauthorized repairs, modifications, or disassembly
• Accidents, impacts, drops, or external damage
• Water, moisture, fire, extreme temperatures, or environmental damage
• Incorrect voltage, power surges, or external electrical issues
• Commercial, rental, gym, institutional, or other non-residential use
• Normal wear and tear
• Cosmetic damage, including scratches, dents, discoloration, or fading
• Insufficient cleaning, lubrication, or routine maintenance
• Improper running-belt alignment or tension
• Damage caused by third-party accessories, parts, or equipment
• Products with removed, altered, damaged, or unreadable serial numbers

Consumable items, cosmetic components, and parts subject to normal wear may have separate or limited coverage depending on the product and nature of the issue.

Replacement Products and Parts

Replacement products and parts may be new or professionally refurbished and will be functionally equivalent to the original product or part.

A replacement product or part will remain covered for the remaining portion of the applicable original or extended warranty period. Providing a replacement product or part does not restart the warranty period.

Limitation of Liability

To the extent permitted by applicable law, Acezoe’s total liability under this limited warranty will not exceed the original purchase price paid for the product.

Acezoe is not responsible for indirect, incidental, special, punitive, or consequential damages, including loss of use, lost income, lost profits, or damage to personal property. Some states or jurisdictions do not allow certain limitations or exclusions, so these limitations may not apply to every customer.

Your Legal Rights

This limited warranty gives you specific legal rights. You may also have additional rights that vary by state, province, or jurisdiction. Nothing in this policy is intended to limit consumer rights that cannot legally be excluded or restricted.

Contact Acezoe Support

For warranty service or questions about your product, please contact:

Email: service@acezoefit.com

Typical response time: Within 1–2 business days