Most orders ship from our U.S. local warehouses. We currently ship only to the contiguous 48 U.S. states.
You will receive a shipping confirmation email with tracking information once your order has been shipped.
Processing Time
After your order has been paid, our warehouse needs 3 business days to process your order.
Our order processing and shipping hours are Monday through Friday, 9:00 AM to 6:00 PM (PST), excluding weekends and U.S. public holidays. Orders placed on weekends or public holidays will be processed on the next business day.
Orders paid via PayPal eCheck can only be shipped after the eCheck has cleared, which may take up to 7 business days.
Shipping Method, Delivery Time & Cost
| Ship From | Shipping Method | Delivery Time | Cost |
|---|---|---|---|
| U.S. Local Warehouse | Standard Shipping | 5–7 business days | Free, excluding accessory products |
All delivery times are estimated in business days, excluding weekends and holidays.
Free standard shipping applies to orders shipped to the contiguous 48 U.S. states, excluding accessory products.
Accessory products are not eligible for free shipping. If your order includes accessory products, the applicable shipping fee will be calculated and displayed at checkout before payment.
About Shipping Area
At present, we only ship to the contiguous 48 U.S. states.
Delivery is not available for:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- Northern Mariana Islands
- Other U.S. territories
- P.O. Box addresses
- APO/FPO/DPO military addresses
- Countries or regions outside the United States
Thank you for your understanding.
Where Can I Check the Shipping Details of My Order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
You can use the tracking number provided in the email to check the latest delivery status on the carrier’s official website.
Do You Deliver to Upper Floors?
Large equipment is delivered as curbside delivery only and cannot be delivered to upper-floor residences, inside homes, upstairs, or to specific rooms.
Can I Change or Cancel My Order?
If you would like to change or cancel your order, please contact us before your order is shipped.
Once a shipping confirmation email has been sent, we will no longer be able to modify or cancel the order.
Email: service@acezoefit.com
Why Did My Order Arrive in Multiple Packages?
We have multiple warehouses. Depending on the quantity, size, or warehouse location of the items in your order, your order may be shipped in multiple packages.
If your order is shipped separately, tracking information will be provided by email.
Lost or Missing Packages
If tracking shows “Delivered” but you did not receive your package, please contact us within 10 days of the delivery date.
We will assist with the carrier investigation process. Claims may take up to 30 days, depending on the carrier.
Shipping Delays
We are not responsible for delayed or rejected orders caused by the following reasons:
- Delivery delays due to remote regions or carrier limitations.
- Delivery failure caused by incorrect or incomplete shipping information provided by the customer.
- Delivery delays caused by the customer changing the address after shipment.
- Delivery failure due to customer refusal, unavailability, or inability to receive the package.
- Delays caused by weather, natural disasters, transportation interruptions, government actions, or other force majeure events.
- Delays during weekends, holidays, or peak seasons.
- Delivery failure to restricted addresses, including P.O. Boxes, APO/FPO/DPO military addresses, or unsupported regions.
Need Help?
If you have any questions, please contact us.
Email: service@acezoefit.com
Service Hours: Monday–Friday, 9 AM–6 PM (PST)
