This Privacy Policy describes how Acezoe collects, uses, discloses, and protects personal information when you visit or make a purchase from www.acezoefit.com or otherwise interact with our website, products, services, customer support, marketing communications, or related features.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Data Protection
We implement reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
User Control
You can manage permissions, cookies, marketing preferences, and certain privacy choices through your browser settings, device settings, email unsubscribe links, SMS opt-out instructions, or by contacting us.
Privacy Requests
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:
Email: service@acezoefit.com
1. Information We Collect
We collect information depending on how you interact with our website and services, including:
- Information you provide directly to us, such as your name, email address, phone number, billing address, shipping address, order information, account information, and customer service communications.
- Automatically collected information, such as IP address, browser type, device information, pages viewed, referring URLs, approximate location derived from IP address, cookie identifiers, and website usage data.
- Transaction-related information, such as products purchased, order history, payment status, delivery information, return requests, refund status, and warranty-related communications.
- Information from third parties, such as payment processors, shipping providers, warehouse partners, advertising partners, analytics providers, fraud prevention services, or customer service tools.
- Marketing and communication information, such as email preferences, SMS preferences, coupon usage, campaign interactions, product reviews, and customer feedback.
We collect personal information only as reasonably necessary to operate our website, process and fulfill orders, provide customer support, communicate with customers, improve our products and services, prevent fraud, comply with legal obligations, and conduct legitimate business operations.
2. How We Use Information
We may use personal information to:
- Provide, operate, and improve our website, products, and services.
- Process payments, orders, returns, refunds, warranties, and deliveries.
- Provide customer support and respond to questions or service requests.
- Communicate with you about your order, account, inquiry, return, refund, warranty request, or service request.
- Send marketing communications where permitted by law and in accordance with your preferences.
- Personalize your website experience and improve product recommendations.
- Maintain website security, prevent fraud, detect unauthorized activity, and protect our rights.
- Analyze website performance, product demand, customer experience, and marketing effectiveness.
- Comply with legal, regulatory, tax, accounting, shipping, customs, and business obligations.
- Support other legitimate business operations.
3. Payment Information & SSL Security
When you place an order on our website, certain payment-related information may be collected to process your transaction. Payment information, such as credit card numbers or other payment details, is collected through secure checkout pages protected by SSL encryption technology.
We do not store full credit card numbers on our servers. Payment transactions are processed by trusted third-party payment processors, such as Shopify Payments, PayPal, credit card networks, banks, or other secure payment service providers. These providers process payment information in accordance with their own security and privacy standards.
Please do not send your credit card number or sensitive payment information to us by email.
4. AI, Automation & Fraud Prevention
Automated tools may be used for fraud prevention, website security, analytics, customer support, order risk review, and service improvement. Personal information is not used by Acezoe to train general-purpose AI models.
5. How We Disclose Information
We may disclose personal information to:
- Service providers that help us operate our website, process payments, fulfill orders, provide shipping, send emails or SMS messages, provide customer support, host data, analyze website usage, and prevent fraud.
- Payment processors, shipping carriers, warehouse partners, return processing partners, and logistics providers.
- Advertising, marketing, and analytics partners, where permitted by applicable law.
- Professional advisors, such as legal, accounting, insurance, tax, or compliance advisors.
- Government authorities, regulators, law enforcement, courts, or other parties where required by law or to protect our rights.
- Relevant parties in connection with a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
- Other parties with your consent or at your direction.
We disclose only the information reasonably necessary for these purposes.
6. No Sale of Contact Information
We do not sell your contact information, including your name, email address, phone number, billing address, or shipping address, for money.
We may share limited information with trusted service providers only when necessary to operate our website, process orders, deliver products, provide customer support, prevent fraud, comply with legal obligations, send transactional communications, or perform other business services on our behalf.
We may also use cookies, pixels, analytics tools, or advertising technologies that help us measure advertising performance or show relevant ads. Depending on applicable law, this may be considered “sharing,” “targeted advertising,” or “cross-context behavioral advertising.” You may contact us to exercise applicable opt-out rights.
7. Cookies & Tracking Technologies
Cookies and similar technologies help us operate our website, remember preferences, analyze usage, improve website performance, personalize content, prevent fraud, and measure advertising effectiveness.
These technologies may be used by us or by service providers such as Shopify, analytics providers, advertising platforms, email or SMS service providers, and fraud prevention services.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, checkout, account features, or product availability.
8. Location, Health & Biometric Information
We do not intentionally collect biometric information through our website.
We may collect approximate location information derived from your IP address for fraud prevention, analytics, shipping availability, website localization, or security purposes.
Our products are fitness-related products, but our website is not intended to collect medical, diagnostic, biometric, or sensitive health information. Please do not submit sensitive medical or health information through customer service messages unless necessary for a specific support request.
9. Marketing Communications
You may receive promotional emails, SMS messages, or other marketing communications from us where permitted by law and in accordance with your preferences.
You can opt out of promotional emails by using the unsubscribe link in the email. You can opt out of promotional SMS messages by following the instructions provided in the message.
Transactional or service-related communications, such as order confirmations, shipping notifications, security alerts, return instructions, refund updates, warranty communications, or customer service messages, may still be sent.
10. Use of Personal Information, Photos & User Content in Advertising
We will not use your personal information, photos, videos, reviews, testimonials, likeness, or other user-generated content in advertising, promotional materials, or marketing campaigns without your consent, where such consent is required by applicable law.
If you choose to submit a review, photo, video, testimonial, or other content to us, we may ask for your permission before using that content for marketing or advertising purposes.
You may contact us to withdraw your permission where applicable.
11. Promotions, Discounts & Incentives
From time to time, we may offer promotions, discounts, coupon codes, limited-time sales, free gifts, sweepstakes, giveaways, or other marketing incentives.
These activities are intended to promote our products, reward customers, or support legitimate marketing campaigns. They are not primarily designed to collect personal information.
Participation in certain promotions may require you to provide information such as your name, email address, shipping address, order information, or other information necessary to administer the promotion, verify eligibility, provide customer support, prevent fraud, or fulfill a promotional offer.
We do not offer free gifts, rewards, discounts, or other incentives solely for the purpose of collecting personal information. If a free gift or incentive is offered, it will be connected to a product purchase, a legitimate marketing campaign, or another lawful business purpose.
Additional terms may apply to specific promotions, discounts, or offers. We encourage you to review the applicable terms before participating.
12. Data Retention
We retain personal information only as long as necessary for business, legal, tax, accounting, security, fraud prevention, customer service, warranty, return, refund, and operational purposes. Retention periods may vary depending on the type of information, the purpose of collection, legal requirements, and business needs.
13. California Privacy Rights
California residents may have certain rights under applicable California privacy laws, including the right to:
- Know what personal information we collect, use, disclose, share, or sell.
- Access personal information we maintain about you.
- Request deletion of personal information, subject to legal exceptions.
- Request correction of inaccurate personal information.
- Limit the use and disclosure of sensitive personal information where applicable.
- Opt out of certain sharing, targeted advertising, or cross-context behavioral advertising activities where required by law.
- Not be discriminated against for exercising privacy rights.
To submit a California privacy request, please contact us at:
Email: service@acezoefit.com
We may need to verify your identity before processing your request. You may also authorize an agent to submit a request on your behalf where permitted by law.
14. U.S. State Privacy Rights
Depending on your state of residence, you may have privacy rights under applicable U.S. state privacy laws, such as the right to access, correct, delete, or obtain a copy of personal information, and the right to opt out of certain data processing activities.
To exercise applicable privacy rights, please contact us at service@acezoefit.com. We will process your request in accordance with applicable law.
15. Applicable Privacy Laws
This Privacy Policy is intended for users located in the United States. We comply with applicable U.S. privacy laws, including applicable state privacy laws where required.
If we expand our services to other countries or regions, we may update this Privacy Policy to reflect additional legal requirements applicable to those markets.
16. Children's Privacy
Our website and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information.
17. Third-Party Links
Our website may contain links to third-party websites, apps, services, or platforms. We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
18. International Transfers
Because our website is intended for users in the United States, personal information is generally processed in connection with U.S.-based business operations and service providers. If personal information is transferred, stored, or processed in another location, we will take steps designed to protect the information as required by applicable law.
19. Security Safeguards
We use reasonable safeguards designed to protect personal information, including technical, administrative, and physical measures. These safeguards may include access controls, secure checkout processes, encryption technologies, fraud prevention tools, security monitoring, and service provider security measures.
20. Policy Updates
We may update this Privacy Policy from time to time.
Changes will become effective when posted on our website unless otherwise stated. We encourage you to review this Privacy Policy periodically.
21. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:
Brand: Acezoe
Support Email: service@acezoefit.com
Phone: +1 781 731 2063
Business Hours: Monday–Friday, 9:00 AM–6:00 PM PST
Business Address: 8415 7TH AVE BROOKLYN, NY 11228
