Return & Refund Policy

30-Day Home Trial

Try it at home, risk-free. You may request a return within 30 days of delivery.

To be eligible for return, the item must be:

• Complete, including all parts, accessories, manuals, and any free gifts
• In resellable condition, with no damage, abuse, or excessive wear
• Returned with original packaging
• Supported by proof of purchase, such as an order number or receipt

Some items, such as customized or personalized products, may not be eligible for return unless defective, where permitted by law.

Order Cancellations — 48 Hours

You can cancel your order within 48 hours of purchase as long as it has not shipped.

To request a cancellation, email us at service@acezoefit.com.

Valid cancellation requests are processed within 1 business day.

Once an order has shipped, it can no longer be canceled. Please follow the return process after delivery.

Eligible Return Reasons

You may request a return for reasons including, but not limited to:

• The item arrived damaged
• The item is defective
• We shipped the wrong item
• We shipped a duplicate order
• The customer changed their mind
• The customer is not satisfied with the product
• The customer ordered the wrong model

Return shipping costs and refund eligibility may vary depending on the reason for return.

Return Shipping Costs

Return shipping costs are handled as follows:

• Acezoe error: If the return is due to our error, such as wrong item, defective product, shipping damage, or duplicate shipment, we will cover the return shipping cost.
• Buyer’s reason: If the return is due to a buyer’s reason, such as changed mind, not satisfied, or wrong model ordered, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

Refused deliveries may result in outbound and/or return shipping deductions where applicable.

Damaged or Defective on Arrival

If your item arrives damaged or defective, please contact us within 24 hours of delivery, or as soon as possible, ideally within 48 hours.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos of the damaged or defective item
• Photos of the packaging, if applicable

If we cannot verify the issue due to missing evidence, the return may be treated as a buyer’s-reason return and may be subject to a restocking fee or refund denial.

Restocking Fees

If an item is returned incomplete, damaged, heavily worn, abused, missing parts, missing accessories, missing free gifts, or not in resellable condition, a restocking fee may apply case by case.

We will notify you before finalizing the refund if a restocking fee applies.

Non-Returnable or Non-Refundable Situations

Return or refund service may not be provided in the following situations:

• The return request is made more than 30 days after delivery
• The item has been damaged due to misuse, abuse, improper installation, unauthorized modification, or improper operation
• The item shows excessive wear or is not in resellable condition
• The item is missing parts, accessories, manuals, original packaging, or free gifts
• Proof of purchase, order number, or receipt cannot be provided
• The item is customized or personalized, unless defective where permitted by law
• The item is returned without prior return authorization
• The item is sent to the wrong return address
• The customer fails to provide required photos or videos for a damaged or defective claim
• The item is damaged by external factors outside our control, such as fire, flood, severe weather, or other accidents

How to Start a Return

To start a return, please email service@acezoefit.com for return authorization before shipping your item back.

Please include the following information in your email:

• Order number
• Name and email used for the order
• Reason for return
• Photos or videos, if the item is damaged, defective, or incorrect
• Whether the item has been opened or used

After receiving your request, we will review it and provide return instructions if the return is approved.

Please do not send your item back without return authorization. Unauthorized returns may be refused or may delay your refund.

Return Warehouse Address

Recipient: Wimius+VC

530 West St
Braintree, MA 02184-3827
United States 

Phone: +1 857-269-8799

Return Process

1. Contact us at service@acezoefit.com to request a return.
2. Provide your order number, return reason, and required photos or videos if applicable.
3. Wait for our approval and return authorization.
4. Follow the return instructions provided by our support team.
5. Ship the item back to the approved return address.
6. After the returned item is received and inspected, we will notify you of the refund result.
7. If approved, your refund will be issued to the original payment method.

Refund Process

Once your return is received and approved after inspection, refunds will be issued to the original payment method.

Refunds are typically processed within 2–3 business days after approval. Bank, credit card, PayPal, or payment provider processing times may vary.

Refunds may exclude:

• Original shipping charges
• Return shipping costs for buyer’s-reason returns
• Applicable restocking fees
• Other deductions caused by refused delivery, missing items, damage, or non-resellable condition

Didn’t Receive Your Refund?

If you have not received your refund after it has been processed, please:

1. Check your bank account or payment balance again.
2. Contact your credit card issuer, bank, PayPal, or payment provider.
3. Email service@acezoefit.com and we will help you check the refund status.

Support

Support hours: Monday–Friday, 9:00 AM–6:00 PM PST

Email: service@acezoefit.com